Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.

Order Processing

Orders are not processed on weekends and holidays. Products ship within 1-3 business days. During Sales/promotions, processing times may take up to 7 business days for orders to process. Processing times for wigs can take up to 25 business days. Any changes to orders after it is placed will incur an additional administration fee of $10.

Payment Terms

Terms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.

Your billing and shipping address must match in order to complete a transaction on this site. BYSIRTONY reserves the right to request additional payment and shipping verification after an order is submitted.

Shipping Policy

All orders within the US are shipped via FEDEX with receipt confirmation and insurance. It takes approximately 2-3 business days for orders to be delivered. Packages shipped to a PO BOX will be shipped via USPS only. Overnight option to a PO BOX takes up to 2 business days for delivery. Orders would be shipped once payment is confirmed and cleared. International orders typically take up to10 business days for delivery and are shipped via FedEx. BYSIRTONY reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.

Errors and Shipment Delays

We will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products at the specified time frame promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 3 business days of the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product or refund your money. However, the incorrect products must be returned to our office prior to re-shipping of products.

International Shipments

All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you've placed your order you will be contacted by Customer Service to provide this information.

International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.